Call Center Dashboard Builder

A call center dashboard turns your ticket log into a clear view of support performance. Upload your export and this free builder instantly charts tickets by agent and channel, response and resolution times, and customer satisfaction (CSAT).

Instant Processing
6 Interactive Charts
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Create Your Dashboard in 30 Seconds
Real-time Analytics
6 Interactive Charts
Upload CSV or Excel

Drop CSV or Excel file here or click to browse

Supports: CSV, XLSX, XLS | Maximum file size: 10MB

Download Template

Don't have data? Download our sample template to get started.

CSV Template Excel Template

Dashboard Templates

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Filters & Settings
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Key Insights
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What is a Call Center Dashboard?

A call center or support dashboard summarizes tickets into KPIs and charts: total tickets, average response and resolution time, CSAT, and agent load. It helps support managers monitor service levels and coach their team.

Key metrics in the Call Center dashboard

Total and resolved tickets
Average response and resolution time
Average CSAT score
Tickets by agent and channel
Tickets by priority
Ticket status breakdown

How to create a Call Center dashboard

  1. Prepare a file with columns like Ticket_ID, Date, Agent, Channel, Category, Priority, Response_Time, Resolution_Time, CSAT, and Status (or use the sample template).
  2. Upload your CSV or Excel export from your help desk, or try the demo.
  3. The builder computes KPIs (tickets, response time, resolution time, CSAT, agents) and six charts.
  4. Filter by agent, channel, or priority using slicers.
  5. Export the dashboard to PDF for support reviews.

Columns your Call Center data should include

For the best results, your CSV or Excel file should contain these columns. You can download a ready-made call center template that matches this format.

Ticket_ID Date Agent Channel Category Priority Response_Time Resolution_Time CSAT Status

When to use a Call Center dashboard

Support team performance reviews
Monitoring SLA and response times
Agent workload balancing
CSAT and quality tracking
Channel volume analysis
Management and client reporting

Call Center Dashboard - Frequently Asked Questions

Ticket_ID, Date, Agent, Channel, Category, Priority, Response_Time, Resolution_Time, CSAT, and Status. A template is available.

Yes. Include Agent and CSAT columns and the dashboard charts average CSAT by agent.

Include Response_Time and Resolution_Time columns (in minutes or hours) to see averages as KPIs.

Yes. Include a Channel column to chart ticket volume by phone, email, chat, and more.

Yes, free with no signup, and PDF export is included.

Yes. Export tickets to CSV or Excel from your help desk tool and upload the file.

Why Use Our Call Center Dashboard Builder?

A call center dashboard turns your ticket log into a clear view of support performance. Upload your export and this free builder instantly charts tickets by agent and channel, response and resolution times, and customer satisfaction (CSAT).

A call center or support dashboard summarizes tickets into KPIs and charts: total tickets, average response and resolution time, CSAT, and agent load. It helps support managers monitor service levels and coach their team.

How It Works

  1. Upload Your Data: Upload a CSV or Excel file with your Call Center data
  2. Automatic Processing: Our tool validates and processes your data instantly
  3. Interactive Dashboard: View KPIs, charts, and insights in a professional dashboard
  4. Customize & Export: Adjust settings, apply filters, and export to PDF
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