Refund & Returns Policy

1. Overview

At Unleashed Excel, we strive to provide high-quality digital products and services. This Refund & Returns Policy outlines the circumstances under which refunds may be granted and the process for requesting them.

2. Digital Products Refund Policy

eBooks & Templates

Due to the digital nature of our products, all sales are generally final. However, we offer refunds in the following circumstances:

• • Technical issues preventing download within 7 days of purchase
• • Product significantly different from description
• • Duplicate purchase made in error

3. Webinar Refund Policy

Live Webinars

• • Full refund available up to 24 hours before webinar start time
• • 50% refund available up to 2 hours before webinar start time
• • No refund available after webinar has started

Recorded Webinars

• • Refund available within 7 days if content is significantly different from description
• • Technical issues preventing access within 7 days of purchase

4. Excel Tools Subscription Refund Policy

Monthly Subscriptions

• • Pro-rated refund available within first 7 days of subscription
• • No refund for partial months after 7-day period
• • Cancellation takes effect at the end of current billing cycle

Annual Subscriptions

• • Pro-rated refund available within first 30 days
• • Refund calculated based on unused months
• • Processing fee may apply for annual subscription refunds

5. Non-Refundable Items

The following items are not eligible for refunds:

• • Products downloaded and accessed successfully
• • Webinars attended (live or recorded)
• • Subscription services used beyond the refund period
• • Custom services or consultations
• • Products purchased with discount codes (unless technical issue)

6. Refund Process

How to Request a Refund

1. Contact us at contact@unleashedexcel.com
2. Include your order number and reason for refund request
3. Provide any relevant screenshots or documentation
4. Allow 3-5 business days for review and response

Processing Time

• • Refund requests are reviewed within 3-5 business days
• • Approved refunds are processed within 5-10 business days
• • Refunds are issued to the original payment method
• • Bank processing may take additional 3-5 business days

7. Exchanges & Replacements

Due to the digital nature of our products, exchanges are not applicable. However, we offer:

• • Re-download links if original links expire
• • Technical support for download issues
• • Alternative formats when available

8. Chargebacks & Disputes

Before initiating a chargeback with your bank or credit card company, please contact us directly. We are committed to resolving issues promptly and fairly. Chargebacks may result in account suspension and legal action.

9. Force Majeure

We are not liable for refunds due to circumstances beyond our control, including but not limited to:

• • Natural disasters
• • Government regulations
• • Internet service provider issues
• • Third-party platform failures

10. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the new policy.

11. Contact Information

For refund requests or questions about this policy, please contact us: