Refund and Returns Policy

Overview

Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.

To be eligible for a refund, the digital product must not have been downloaded or accessed. Once a product is downloaded, we cannot offer a refund due to the nature of digital content.

Certain types of digital products are non-refundable, such as:

  • Downloadable software
  • eBooks
  • Templates
  • Add-ins
  • Any product labeled as non-refundable at the time of purchase

Non-returnable items:

  • Gift cards
  • Downloadable software products
  • Certain promotional or sale items

To complete your refund request, we require a receipt or proof of purchase.

Please do not attempt to “return” digital products by contacting the developer or distributor.

Partial refunds (if applicable):

Partial refunds may be granted under the following conditions:

  • A digital product that was partially downloaded or accessed but failed to work due to an issue on our end
  • Any item purchased more than 30 days ago

Refunds

Once your refund request is received and reviewed, we will notify you of the approval or rejection. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or missing refunds

If you haven’t received a refund yet, please:

  1. Check your bank account or payment method.
  2. Contact your credit card company or payment provider as it may take time for the refund to be officially processed.
  3. If you’ve done all of the above and still haven’t received your refund, please contact us at contact@unleashedexcel.com

Sale items

Only regular-priced digital products may be refunded. Sale or discounted items cannot be refunded.

Exchanges

Digital products cannot be exchanged. However, if the product is defective or corrupted, please contact us at contact@unleashedexcel.com, and we will assist in providing a working file.

Gifts

If the digital product was marked as a gift when purchased, you will receive a gift credit for the value of your return, provided it hasn’t been downloaded. Once the refund is processed, a gift certificate will be emailed to you.

Need help?

For questions related to refunds and returns, contact us!

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